BLACKCRAB SOLUTIONS, LLC

PRIVACY POLICY

Last Updated: May 2026

1. Who We Are

BlackCrab Solutions, LLC is a veteran-owned operational and digital agency based in Newport Beach, California. We provide business consulting, website development, CRM buildouts, bid management support, AI systems integration, and related services. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with our services.

2. Information We Collect

We collect information you provide directly to us when you fill out a form, request a consultation, schedule a call, or communicate with us. This may include your name, email address, phone number, company name, job title, and message details. We may also collect basic website usage information through cookies and similar technologies as described in Section 6.

3. How We Use Your Information

We use your information to:

Respond to your inquiries and service requests

Schedule and confirm appointments and consultations

Deliver and improve our services

Send appointment reminders, confirmations, and service-related updates

Send marketing or promotional messages only if you separately and explicitly opt in

Maintain the security of our systems and prevent fraud

Comply with applicable legal obligations

4. SMS Opt-In and Consent

By providing your phone number and opting in to SMS communications, you consent to receive text messages from BlackCrab Solutions, LLC consistent with the consent you provide.

Transactional messages may include appointment reminders, booking confirmations, service status updates, and direct responses to your inquiries.

Marketing messages, including promotional offers and service announcements, will only be sent if you separately opt in.

You may opt out of SMS at any time by replying STOP. After opting out, you will receive one final confirmation message and no further SMS messages unless you opt in again. For help, reply HELP or contact us at the information in Section 9. Message and data rates may apply. Message frequency varies based on your interaction with our services.

5. Information Sharing

We do not sell, rent, or trade your personal information to any third party.

We may share your information with service providers who assist us in operating our business, such as scheduling platforms, CRM software, and communication tools. These providers are contractually required to protect your information and may only use it to provide services on our behalf.

Mobile Information No-Sharing Clause: No mobile information, including SMS opt-in data and consent records, will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors providing support services is permitted only to the extent necessary to deliver those services. SMS originator opt-in data and consent information will not be shared with any third parties under any circumstances.

6. Cookies and Tracking

We may use cookies and similar technologies to help our website function, understand how visitors use the site, and improve overall performance. You can modify cookie settings in your browser at any time. Some features of the site may not function properly if cookies are disabled. We do not use cookies to build advertising profiles or sell data to advertisers.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect and how it is used

Request deletion of your personal information, subject to legal limitations

Opt out of the sale of your personal information (we do not sell personal information)

Not be discriminated against for exercising your privacy rights

To exercise any of these rights, contact us.

8. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. We retain personal information only as long as needed to fulfill the purposes described in this policy and to meet applicable legal requirements.

9. Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal information, contact us at:

BlackCrab Solutions, LLC

23 Corporate Plaza Dr, Suite 150-88

Newport Beach, CA 92660

Email: [email protected]

Phone: +1 (619) 313-5725

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.